Difficult Conversations: How to Discuss What Matters Most
Description
Looking to improve your communication at work and in your personal life? This New York Times business bestseller from the experts at the Harvard Negotiation Project is a must-read. It provides a practical, step-by-step approach to handling tough conversations with less anxiety and better results.
Whether you need to talk to a difficult boss, navigate a disagreement with your spouse, or handle an issue with a client, this book gives you the exact tools to manage strong emotions and communicate without defensiveness.
Table of Contents
The book is structured into four main parts that guide the reader through the underlying psychology of conflict and practical problem-solving, with full details available in the sample provided by OverDrive:
- Part 1: The Problem
- Part 2: The "What Happened?" Conversation (Focuses on stories, intent vs. impact, and mapping contributions)
- Part 3: The Feelings Conversation (Addresses managing emotions)
- Part 4: The Identity Conversation (Focuses on self-worth)
- Part 5: Create a Learning Conversation (Practical steps, listening, expression, and problem-solving)
Book Specifications
- ISBN-10: 0-14-028852-X (Visible on the barcode)
- ISBN-13 / EAN: 9780140288520
- Format: Paperback / Softcover
- Authors: Douglas Stone, Bruce Patton, and Sheila Heen
- Publisher: Penguin Books (USA)
- Publication Year: 2000 (First Penguin Books edition)
- Page Count: 250 pages
- Language : English
Condition
- Overall: Good used condition (see photos)
The Harvard Negotiation Project provides a practical framework for navigating tough talks by dissecting them into three core components:
This guide is highly regarded because it offers actionable, universal scripts for both personal and professional conflicts, providing concrete steps to improve communication.
Tags:
harvard negotiation communication book psychologie business management développement personnel coaching conflict resolution management rh persoenlichkeitsentwicklung buecher englisch self help negotiation skills
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